Last updated: July 2026
Because every FM Media Print order is customized and made-to-order, all sales are final and non-refundable once an order is placed and confirmed. Please review your product size, options and digital proof carefully before approving — production begins only after your approval.
Report any damage or defect to us at pickup, or as soon as your shipment arrives. After we evaluate the issue, we may issue a reprint or store credit at our discretion. Please note that minor imperfections and normal color variation between screens and print are not considered defects.
Once an order is picked up or transferred to a shipping carrier, FM Media Print is not responsible for damage, loss or delays that occur afterward. For shipped orders, the customer accepts responsibility for shipping-related circumstances.
All graphic design services are non-refundable once work begins or the first proof has been sent.
Orders that remain unfulfilled for more than 180 days from the date of purchase expire and are no longer valid. Printed items are held for in-store pickup for 45 days; unclaimed items may be discarded after that period.
Sale and promotional items are final — no modifications, exchanges, refunds or cancellations. Promo codes cannot be combined and only one applies per order.
This policy is provided as a general starting point and should be reviewed by qualified counsel before publishing.