Most orders are processed within 1–3 business days after you approve your proof (Monday–Friday, excluding holidays). Large-format items like floor wraps, backdrops and banners print within 1–2 business days after approval. For events, we recommend ordering 1–2 weeks ahead to allow for proofing and shipping.
A free digital proof is emailed to you after your order is placed — usually within 1–3 business days, or closer to your event date if the event is still months away. Production only begins once you approve.
You’ll receive an email with your proof. Reply to approve, or let us know what needs changing. It’s your responsibility to check size, spelling, colors and image quality before approving — printing starts immediately after approval.
Please order early. Repeated proof changes or slow email responses can delay production, and we can’t be responsible for delays caused by late approvals. Rush production is available — contact us and we’ll do our best to accommodate.
Yes. Our in-house design team can build or refine your artwork for an additional fee. Reach out with your idea, colors and any inspiration and we’ll take it from there.
We accept PNG, JPG, PDF and vector files (AI, SVG, EPS). You can also share a Canva link (set to “Anyone with the link can view”) along with your order number.
A print-ready file is final and needs no edits, resizing or fixes. For best results, send artwork at — or very close to — the final print size at 300 DPI. Use original photographer files where possible; avoid screenshots.
DPI means “dots per inch.” The more dots, the sharper the print. Low-resolution files can look blurry or pixelated when printed large. We recommend 300 DPI at final size.
Bleed is a small margin of extra artwork around the edges that gets trimmed during finishing. Keep important text and logos away from the very edge so nothing gets cut off.
PNG is great for logos and anything needing a transparent background. JPG suits photos. Vector (AI/SVG/EPS) scales to any size without blurring — best for logos and text.
Yes. Measuring your space ensures the finished piece fits your floor, wall or display and transports safely. Sizes are listed on every product page and on your proof.
We offer local pickup in Laurel, MD, local delivery around the DMV, and nationwide shipping. Choose your option at checkout.
Large, rigid pieces (like 4×8 ft panels) cannot fold and need adequate transport space. For items over ~45 inches, plan for a large SUV or minivan. Please note transport needs in your order comments and review the size on your proof before approving.
Once an order is picked up or handed to the carrier, FM Media Print is not responsible for damage, loss or delays that happen afterward. Please inspect your order at pickup.
No. All items are customized and made-to-order. Once we begin working on your proof, orders cannot be canceled or refunded. Please review your proof carefully before approving.
Report any damage at pickup or as soon as your shipment arrives. After we evaluate it, we’ll issue a reprint or store credit. Minor imperfections and normal color variation are not considered defects.
Graphic design services are non-refundable once work begins or your first proof has been sent.
Unfulfilled orders expire 180 days after purchase. Printed items are held for pickup for 45 days; after that they may be discarded.
Foam board is weather-resistant but not waterproof, so extended outdoor use isn’t recommended. For longer-term or outdoor displays, ask us about premium foam or vinyl options.
We offer support options including wood leg supports and cardboard easels, available for purchase with your order.
Yes — we run occasional limited-time promotions. Promo codes can’t be combined, and only one code applies per order.
